You can call us on 02034416160 and one of our customer services team will be available for help.
Frequently Answered Questions
What is Englanderline?
Englanderline is a luxurious furniture company located in 4a Lyon Rd, London SW19 2RL, United Kingdom and known for its bespoke, handmade and luxury furniture.
Is it required to have an account to place order?
No, You don’t need an account to place an order.
What should I do if I have forgotten my account password?
You can click on ‘Forget my password’ link below on ‘Sign in’ page. Then, enter your email and you immediately receive an email to reset your password.
Can I call to place an order?
Do you sell authentic products?
Yes, all our products are 100 % authentic.
Do you have price matching on products?
Yes, we regularly check our prices and compare them with our competitors’ prices in order to ensure that our customers are getting the best possible prices.
What does it mean by made to order products?
Made to order products are products that are specially designed and made for your purchase.
How can shipping charge be calculated?
Our shipping charge varies based on the size, weight, and destination of delivery items. Then, the final delivery charge will be automatically calculated at the checkout.
Is shopping on Englanderline.com secure?
Yes, shopping with Englanderline is 100 % secure and your personal information will never be shared with other parties.
How long does it take for my order to be delivered?
Once you place your order, your items will be meticulously prepared, quality checked and sent to you within 3 to 7 working days for items ready in stock. For bespoke details, please refer to the estimated delivery time product page. Please note that the expected delivery time may vary based on your location.
Can I pick up my order?
Yes, you can collect your order from our store. All you need to do is to click ‘Collect’ at the checkout in order to view collection details.
Can I return an item?
If you are unhappy about your order, you may return your delivered items to us within 14 days and credit will be refunded to your account. Please note that you will be responsible for returning delivery items to our store at your own cost if the order has been already delivered to you.
What payment methods do you accept?
We accept card payment methods, including Visa, Mastercard and PayPal.
Do you do deliveries outside of the United Kingdom?
Englanderline has partnership with many international couriers, transporting our products worldwide. This depends mainly on the size, weight, and the destination of delivery items. After entering your destination address, the most suitable courier service and its associated cost will be automatically calculated at the checkout.
Is possible to change my email address, password, shipping and billing information?
You can easily make changes to your account clicking on the account page and then save changes.
Do you have a showroom?
Our showroom is located at 4a Lyon Rd, London SW19 2RL, United Kingdom. Please contact us at sales@englanderline.com for more information.
What can I do I have something missing of my order?
Please contact us at sales@englanderline.com. or call us on 02034416160 and one of our customer service team will be available for help. Please note that we sometimes don’t send a complete order as some items require a different courier service.
Please check if any of your items will be delivered separately.
How can I contact Englanderline?
Please contact us at sales@englanderline.com. or call us on 02034416160 and one of our customer service team will be available for help.
Do you offer gift wrapping?
Please contact us at sales@englanderline.com for more information.
Is it possible to save products for later?
If you can add items by simply clicking on ‘ Add to cart’ icon. Your product will be automatically added to your Wishlist.
Is VAT included in your prices?
All of our prices include UK sales tax.
How will I know that my order has been dispatched?
We will either call you or send you an email to let you know that your order has been dispatched. In the event of larger items, we will contact you ahead to organize a suitable delivery time.
How long does it take for refunds?
Refunds take 14 working days to be processed. We will also let you know by email when refund took place.
If you can’t find an answer for your question, please don’t hesitate to send an email to sales@englanderline.com. or call us on 02034416160 and one of our customer service team will be available for help.