If for any reason, you are not completely happy with your order, you can return your purchased items within 14 days of delivery. Then, we will offer you a product exchange or a refund excluding the original delivery cost. Please note that the returned products must be in their original inner and outer packaging, maintaining their perfect and unused condition. You can call our customer service team on 02034416160 or email [email protected] to arrange a collection for your return and the cost of this service will be deducted from the total refund.
When arranging a product return, make sure that you are sending returned items with care and without any damage. Englanderline has the right not to accept a returned item if the product has been returned in a fully unused and sealable condition. In case of returning an item after delivery has occurred, this item must be returned to Englanderline at your own cost.
Please note that Englanderline returns policy can be applied on non-standard, made to order, customized or special orders. For more information, contact us at [email protected]
Yes, your order can be cancelled or changed. Simply, contact us at [email protected] If you are willing to willing to cancel a made to order or a customized item, you need to do this within 5 working days after placing your order.
We will refund you with the same payment method you have used for purchasing.
Refunds will be received within 14 working days and you will be notified by email once transaction has been processed.
Please contact us at [email protected] or call us on 02034416160 and one of our customer service team will be available for help. Please note that we sometimes don’t send a complete order as some items require a different courier service.
Please check if any of your items will be delivered separately.