Information we collect
We collect your information mainly for business purposes. This enables us to improve our services for the sake of satisfying our customers. We work hard to keep your data rights as well as taking account of these rights. For instance, we sometimes send you a one-off email to remind you that you are given an interest in a particular product by leaving it in your basket. This email will be sent to you shortly after leaving the products in the basket. If you wish to stop receiving similar emails, you can unsubscribe this service.
We use a highly-secured software to provide a high level of encryption technology as security is very important to us. Although we use highly advanced security measures to protect your personal information against loss, we cannot make any guarantees over the information you provide on the internet.
Please note that we will never get in touch with you by email to ask you to send us any personal information. In case of any personal details needed, we will contact you by telephone. Any personal information, such as credit card information, usernames, or passwords cannot be sent via email. You are also in charge of keeping your password confidential when accessing our website. Therefore, you are kindly requested not to share your password with anyone.
About online card payments, we only collect the payment information needed to process your order. Some additional information may be needed to prevent fraudulent transactions and comply with anti-money laundering. We may also need to collect data about your bank details in order to make sure that your refund has been made to your original payment account.
When placing an order with EnglanderLine, additional contact and delivery information details will be needed so that your order can be completed. Please note that your contact information may be shared with third-party couriers to deliver your order.
Cookies and Web Beacons
We collect information about your device to improve usability and make an outstanding online shopping experience. This information can be collected through your IP address or through cookies placed on your device. Some cookies will be needed for the proper working of this website. These cookies include storing items you are shopping, remembering your recent searches as well as your newsletter subscription status. Other cookies can be used for analytics purposes which help us to understand how and when you first visited Englanderline, the number od your visits and the duration of time you spent on Englanderline.
When making a purchase on Englanderline, we will collect information to complete your order, such as your name, contact information, and delivery address. Your full name and contact details will be also needed when registering for an online account.
Your personal information is kept for a limited period of time in accordance with our data retention policy. This time varies according to the reason for processing your information. After this period of time, your personal details will be automatically deleted. When purchasing from Englanderline, we will retain the billing data until the end of the relevant period which is seven years from the billing date in accordance with current UK tax regulations.
When you get in touch with our customer service, we will keep any additional personal data you give to us as long as you are an active member. Please note that your credit card details are not recorded when giving information over the phone.
When contacting us through any channel, including phone, email, or social media, we collect information for responding to your queries or feedback.